Returns & Refunds
If your purchase is unsatisfactory because of size, defect, or error in shipping, you may return it within fourteen (14) days from receipt of shipment. If we are not contacted within fourteen (14) days from your receipt of shipment, we will assume that you are satisfied with your purchase. No return request will be granted after fourteen (14) days from your receipt of shipment.
Requirements for Returning Merchandise
- A Return Merchandise Authorization (RMA) must be obtained by email within fourteen (14) days of your receipt of shipment, at [email protected]. Packages will not be accepted without a Return Merchandise Authorization. The request for an RMA must include:
- The reason for the return
- The Order Number from your packing slip
- The date of purchase
- All returns must be accompanied by the original packing slip enclosed with your shipment, and a separate note stating the reason for the return.
- All merchandise authorized to be returned must be returned to the address specified in the RMA, via a traceable shipping method, such as UPS, with delivery confirmation, and all shipping charges must be prepaid by the sender.
- We must receive all returns within a maximum of thirty (30) days from your receipt of shipment.
- Only unworn clothing items (shirts, pants, sets, jackets, dresses, pajamas, etc.) may be returned.
- We do not accept returns on the following items:
- Wigs, beards, facial hair or any other artificial hair
- Fangs or any other fake teeth
- Socks and stockings
- Special order items
- Closeout or Clearance sale items
- Items determined in the sole discretion of Hollywoodtoysandcostumes.com to have been worn, used, damaged, altered or showing any signs of wear
- Items not in the manufacturer’s original packaging
- Items in damaged or torn packaging or otherwise in non-sellable condition
If returns meet ALL of the requirements listed above, a refund may be given.
Refunds are for the cost of the merchandise ONLY and do NOT include shipping charges. Any return received with missing items or without original packaging will not be refunded. Returns are generally processed within one (1) to two (2) weeks of receipt of the return. During Halloween or holiday seasons (October through January) this process may take up to four (4) weeks.
Only your purchase price for the merchandise is refundable. Customer is responsible for all shipping charges and any additional charges incurred to return merchandise. These shipping charges will NOT be refunded.
In our sole discretion, if a return does not meet ALL of the above requirements, we may reject the return completely or accept it partially.
We reserve the right to accept any return with a twenty percent (20%) re-stocking and handling charge deducted from the full purchase price of the returned merchandise.
There may be a Minimum twenty percent (20%) re-stocking and handling charge for returned items that fall outside our normal return guidelines, including:
- Unauthorized Refusal of Packages
- Undelivered Packages
- If more than five of one item is ordered and returned